NetTeller FAQ

What is NetTeller?
NetTeller is free online banking service that allows you to view transactions, statements, place stop payments, transfer funds, transaction downloads and much more.  Please see our demo for more information.

I want to sign up for NetTeller, what do I do?
The enrollment forms are available on-line. Enter the information on-line, print out and drop off at any Old Second office or mail to the address on the enrollment form. You must sign the enrollment form and provide your e-mail address for NetTeller access.s

What is the turnaround time for new enrollment?
Approximately 2 days. You will be sent your NetTeller ID and password by e-mail.

Do joint account holders need separate NetTeller ID's?
This is not required, however, it is available if either owner has specific individual accounts on which they are a signer, but do not want anyone else to have access.

Can I make loan payments using NetTeller?
Yes. NetTeller offers the option to make a regular payment, a principal-only payment, or an interest-only payment to your Old Second loans.

Is there a "cut-off" time for making transfers on NetTeller?
Transfers made by 7:00 p.m. Monday through Friday will be entered on that day's business, transfers after 7:00 p.m. will be posted on next day's business. Transfers made after 7:00 p.m. Friday will be posted on the following Monday's business (or Tuesday if Monday is a bank holiday)

In NetTeller, my balance is listed as "Available". What does that mean?
Your available balance is your "up-to-the-minute" balance in your account. It may include ATM withdrawals, debit card activity and checks clearing your account that day - as well as any Bounce Protection or Overdraft Protection amounts associated with the account.

When I transfer between accounts, and put information in the "memo" field, does that appear on my Internet history, my account statement, or both?
Memo information entered in NetTeller resides only in NetTeller. Therefore, any statements viewed or printed from within NetTeller will display your memo, but the memo will not appear on your bank statements.

How do I contact NetTeller support for questions?
NetTeller support can be e-mailed at NetTeller@oldsecond.com , or can be reached by phone at (630) 844-4826. NetTeller Support hours are Monday through Friday 8:00 am to 6:00 pm and Saturday 8:00am to 1:00 pm.

What does it mean if my NetTeller account is "locked"? How do I get my account unlocked?
Your account will lock if an invalid combination of your NetTeller ID or PIN is entered more then three times. The only way to get your account unlocked is to contact the NetTeller department. You can do so by sending an e-mail to the NetTeller Department or by calling 630-844-4826.

Is there a charge to receive E-Mail Alerts through NetTeller?
There is currently no charge for the E-Mail Alerts portion of NetTeller.  You can receive as many Alerts as you would like free of charge.

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